dbe33 Privacy Policy — Your Data, Your Rights

When you register a dbe33 account, use the platform, or interact with our customer support team, we collect certain categories of personal data. The data we collect falls into the following groups:

Registration & Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are 18 years of age or older).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladesh locations) and postal code.
• Email address used to create your dbe33 account.
• Mobile phone number (used for account security and, where opted in, SMS notifications).

Identity Verification (KYC) Documents

• Scanned copy or photograph of your National Identity Card (NID), passport, or driving licence.
• Proof of address documentation, where requested (e.g., a recent utility bill or bank statement issued in Bangladesh).
• Selfie photograph or video verification, where required as part of an enhanced verification check.

Financial & Transaction Data

• Deposit and withdrawal records, including transaction amounts in BDT (৳), dates, times, and payment method references.
• bKash, Nagad, Rocket, and Upay mobile wallet identifiers (mobile numbers associated with the wallet) used for deposits and withdrawals.
• Bank account details (where a bank transfer is used as a payment method), including account name and bank name.
• Partial card details (last four digits and card type) where a Visa or Mastercard is used — full card numbers are never stored by dbe33.

Platform Usage & Technical Data

• IP address and approximate geographic location at the time of login and key account activities.
• Device type, operating system, browser version, and screen resolution.
• Session logs, including login timestamps, pages visited, games played, bet history, and session duration.
• Clickstream data and in-platform navigation behaviour, used to improve platform performance and user experience.

Communications Data

• Records of your communications with the dbe33 customer support team, including live chat transcripts, email exchanges, and support ticket history.
• Survey responses and feedback submissions where you choose to participate.

dbe33 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which dbe33 processes personal data are as follows:

Account Management & Service Delivery

The core purpose of collecting your registration data is to create and manage your dbe33 player account. This includes processing deposits and withdrawals in BDT (৳) via bKash, Nagad, Rocket, Upay, and banking partners; crediting and debiting your account balance; delivering game sessions; and applying bonuses and promotional credits to your account where applicable.

Identity Verification & Regulatory Compliance

dbe33 is obligated to verify the identity and age of all registered players. KYC documentation is processed for the purpose of confirming that you are who you say you are and that you meet the 18+ age requirement. dbe33 also processes financial transaction data for anti-money laundering (AML) purposes, monitoring for unusual transaction patterns that may indicate financial crime.

Security & Fraud Prevention

Technical data such as IP address, device identifiers, and login history is used to detect and prevent unauthorised access to your account, identify potentially fraudulent activity, and protect the integrity of the dbe33 platform. Where suspicious activity is detected, dbe33 may temporarily restrict account access and contact you via your registered email address to confirm your identity.

Responsible Gaming Monitoring

Usage data — including session length, bet frequency, deposit patterns, and game history — is monitored as part of dbe33's responsible gaming programme. This data is used to identify accounts that may be displaying patterns consistent with problem gambling and to trigger appropriate interventions such as automated alerts or manual review by the responsible gaming team.

Customer Support

Communications data is retained to enable the dbe33 support team to handle your enquiries effectively, maintain a record of previous interactions, and resolve disputes fairly. Support records are also used for staff training and quality assurance purposes.

Marketing Communications (Opt-In Only)

Where you have given explicit consent, dbe33 may use your contact data (email address and/or mobile number) to send you promotional communications about bonuses, new game releases, cricket betting promotions around BPL and IPL seasons, and seasonal offers (such as Eid and Pohela Boishakh specials). You may withdraw your consent to marketing communications at any time without affecting your access to the platform.

dbe33 does not sell your personal data to third parties. However, to deliver the full range of services available on the platform, we share certain data with a limited set of trusted partners and service providers. All third parties with whom dbe33 shares data are contractually required to handle that data securely and to use it only for the purposes specified by dbe33.

Payment Processing Partners

To process deposits and withdrawals in BDT (৳), dbe33 shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The data shared typically includes your transaction amount, account reference, and payment method identifier. Payment partners are not granted access to your full dbe33 account profile.

Identity Verification (KYC) Providers

dbe33 may engage specialist identity verification providers to assist with KYC document review and age verification. Where a third-party KYC provider is used, your identity documents are shared with that provider for the sole purpose of verification. KYC providers are contractually prohibited from using your data for any other purpose.

Game Software Providers

The casino games and slot titles available on dbe33 are supplied by third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. To deliver a seamless game experience, a session token and anonymised player identifier may be passed to the relevant game provider. Full personal details — including your name, address, and payment data — are not shared with game providers.

Legal & Regulatory Disclosure

dbe33 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law. Such disclosures will be made only to the extent required, and dbe33 will notify the affected player where legally permitted to do so.

dbe33 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate the site. This section explains the types of cookies we use and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your session, preferences, and interactions. Cookies do not contain your full personal details and cannot execute programmes on your device.

Types of Cookies Used by dbe33

• Strictly Necessary Cookies: These cookies are essential for the dbe33 platform to function. They maintain your login session, preserve your account language preference (English), and ensure secure page transitions. These cookies cannot be disabled without preventing core platform functionality from working.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the dbe33 platform — which pages are visited most frequently, how long sessions last, and where players navigate from. This data is used in aggregate form to improve the platform. No individually identifiable data is collected via performance cookies.
• Functional Cookies: These cookies remember choices you have made on the platform, such as preferred game view settings, last-visited game category, or responsible gaming reminder preferences. They improve your experience by reducing repetitive configuration.
• Targeting & Marketing Cookies: Where you have consented to marketing communications, dbe33 may use cookies to track which promotional content you have engaged with, in order to tailor future communications more relevantly. These cookies are only set with your explicit consent and can be withdrawn at any time.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your web browser's settings. Most modern browsers (Chrome, Firefox, Safari, Edge) provide accessible controls for viewing and deleting cookies stored by specific websites. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling performance or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

dbe33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect current best practice in online security.

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your device and dbe33 servers is encrypted using SSL/TLS protocols. This protects your login credentials, personal details, and financial transaction data from interception.
• Encrypted Data Storage: Sensitive data stored on dbe33 servers — including passwords and financial identifiers — is stored in encrypted or hashed form. Plaintext passwords are never stored.
• Access Controls: Access to personal data held by dbe33 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary for their specific role. Access logs are maintained and reviewed.
• Firewalls & Intrusion Detection: dbe33 infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for anomalous traffic patterns and attempted unauthorised access.

Organisational Safeguards

• All dbe33 staff who handle personal data receive data protection and security awareness training upon joining and on a regular basis thereafter.
• Contracts with third-party data processors include binding data security requirements and prohibit sub-processing without dbe33's written consent.
• In the event of a confirmed data breach that is likely to result in a risk to player rights, dbe33 will notify affected players via their registered email address within a reasonable timeframe and will take immediate remedial action.

dbe33 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or financial record-keeping obligations. The following retention periods apply to the key categories of data held by dbe33:

Upon expiry of the applicable retention period, personal data will be securely deleted from dbe33 systems or anonymised such that it can no longer be linked to an identifiable individual. Anonymised aggregate data (for example, statistical analysis of game popularity or deposit method usage across all Bangladesh players) may be retained indefinitely as it no longer constitutes personal data.

If you request the closure of your dbe33 account, the account will be deactivated and you will no longer be able to log in. However, your personal data will be retained for the post-closure periods specified in the table above to meet our legal and regulatory obligations. You will be notified of this at the time of your account closure request.

As a dbe33 player, you hold a number of rights over your personal data. dbe33 is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe. The following rights are available to all registered dbe33 account holders:

To exercise any of these rights, please contact the dbe33 privacy team in writing at [email protected] with the subject line "Privacy Rights Request". Please include your registered account email address and a clear description of the right you wish to exercise. dbe33 will acknowledge your request within 5 business days (Bangladesh Standard Time) and will aim to fulfil it within 30 calendar days.

Please note that some rights are subject to limitations where they conflict with dbe33's legal obligations — for example, financial transaction records must be retained for a minimum period regardless of an erasure request. Where dbe33 cannot fully comply with a request, we will explain the reason clearly.

If you have any questions, concerns, or requests relating to this Privacy Policy or dbe33's data handling practices, please contact us at the details below. All privacy-related enquiries are handled by the dbe33 data protection team and are treated with strict confidentiality.

How to Contact Us

Privacy enquiries and rights requests should be directed to the dbe33 support and data team via email at [email protected]. Please use the subject line "Privacy Enquiry" or "Privacy Rights Request" so that your message is routed to the correct team. We respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Updates to This Privacy Policy

dbe33 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address on file at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent update.

Your continued use of the dbe33 platform after an updated Privacy Policy has been published and communicated to you constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should cease using the platform and contact the dbe33 team to request account closure.

Policy Scope

This Privacy Policy applies to all personal data collected by dbe33 through the dbe33.net website, including all game sections (cricket sportsbook, live casino, slots, Fortune Gems, HRG Live), account management functions, customer support channels, and any promotional communications sent by dbe33. It does not apply to third-party websites or services that may be linked to from the dbe33 platform — those services operate under their own privacy policies.